Secure E-Mail
Secure E-Mail communication
With Secure E-Mail HSH Nordbank is reacting to the increasing risks with e-mail communication in the internet and is thus offering its clients and partners the possibility of exchanging confidential information in a secure manner.
In the Secure E-Mail Quick Users Guide , which you can download and print out as a PDF document, we are introducing to you the three tasks of secure e-mail communication, the possibilities for using secure e-mail communication and the way it works. In addition we are giving you answers to the frequently-asked questions (FAQs).
Frequently-asked questions (FAQs)
What do I need to participate in coded e-mail communication with HSH Nordbank?
Either a S/MIME certificate or a PGP code.
What if I don’t have a certificate or code?
In this case you can register as a WebMail user, PDF user or you can have an HSH Nordbank certificate issued.
What is the difference between a coded e-mail communication, the WebMail system or PDF transmission?
When using the WebMail system the e-mail remains on the HSH Nordbank server and you authenticate yourself via a browser with user name and password. If an new e-mail arrives in your WebMail in-box, you will receive a normal notification from Secure E-Mail together with a link for easy access to the WebMail system. File attachments can be saved from this system to the respective local computer.
As a PDF user, you receive an e-mail directly into your e-mail program. This e-mail contains a password protected attachment, the PDF file, with the original e-mail in it. If the original e-mail had attachments, they will be available inside of the PDF document.
Using e-mail encryption, your e-mails always arrive directly in your e-mail program. Hereby the encryption and decryption of messages takes place automatically between Secure E-Mail and the e-mail client.
What if I decide to use WebMail, but later receive a certificate?
No problem. The WebMail system provides you with the option to load up your certificate. From then onwards, e-mails will no longer be delivered via WebMail, but as encrypted e-mails to your e-mail program.
What if I decide to use PDF, but later receive a certificate?
No problem. Please contact our Service Center for switching your user type and transmitting your certificate.
If I have a S/MIME certificate, or a PGP code and send this to the Secure E-Mail system, will it be used immediately?
Generally, yes. In the Secure E-Mail System there are various positions of trust set up for certificates, so that many incoming certificates are directly trusted. If this is not the case, the administration carries out a manual check. This can be combined with a telephone check of the digital fingerprint stored in the certificate or code. But don’t worry, this procedure serves security, is generally known to code users and creates confidence.
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